Metrics, Service Level Agreement (SLA), and Outsourcing
Job Descriptions

Metrics, Service Level Agreement (SLA) & Outsourcing Job Descriptions

IT organizations turn to outsourcing in order to reduce costs, to offload application maintenance, offload help desk operations, or obtain expertise. The typical outsourcing engagement  is governed by a contract setting the terms and conditions between the client and outsourcer for the duration of their relationship. To measure whether that relationship is working, and how well, Service Level Agreements are established.

A Service Level Agreement (SLA) is a critical component of any outsourcing project. It defines the boundaries of the project in terms of the functions and services that the service provider will give to its client, the volume of work that will be accepted and delivered, and acceptance criteria for responsiveness and the quality of deliverables.

At the heart of an effective SLA are performance metrics and they are driven by key members of the IT staff.  The tasks associated with that are included in the job descriptions in this bundle.

Chief Data Officer Chief Experience Officer VP Administration VP Strategy and Architecture Digtal Brand Manager Director IT Management and Control Manager Contracts and Pricing Manager Controller Manager KPI Metrics Manager Metrics Manager Outsourcing

Manager Service Level Reporting Manager Social Networking Manager Vendor Management Key Performance Indicator Analyst Metrics Measurement Analyst Quality Measurement Analyst SEO Specialist System Administrator Linux System Administrator Unix System Administrator Windows Wi-Fi Network Administrator

Several preset bundles are listed below:

Enterprise Architecture has become a common practice for large IT organizations. For the first time there is a methodology to encompass all of the various IT aspects and processes into a single practice. However, realizing the full potential of enterprise architecture can be challenging. There are many aspects to enterprise architecture, including architecture planning, governance, taxonomies and ontologies, all of which impact its success. Without the right guidance, tools, frameworks and methodologies EA can quickly become unwieldy.

To support enterprise architecture many of the key positions have to assume new roles and responsibilities.  The 17 job descriptions below have been modified to reflect these new requirements are are a must for any enterprise that is moving in direction of enterprise architecture. 

The enterprise architecture job descriptions included in this bundle are:

   Disaster Recovery Planning Management Job Description Bundle

Preparation for Disaster Recovery / Business Continuity in light of SOX has two primary parts. The first is putting systems in place to completely protect all financial and other data required to meet the reporting regulations and to archive the data to meet future requests for clarification of those reports. The second is to clearly and expressly document all these procedures so that in the event of a SOX audit, the auditors clearly see that the DRP exists and will appropriately protect the data.

The processes of Disaster Recovery Planning (DRP) and Business Continuity Planning (BCP) impact many areas within the enterprise. A number of members of the IT function have direct input into Disaster Recovery and Business Continuity Planning are members of the DRP and BCP team and as such their job descriptions reflect those specific responsibilities.

Chief Information Officer Chief Compliance Officer Chief Digital Officer Chief Experience Officer Chief Mobility Officer Chief Security Officer VP Strategy and Architecture Digital Brand Manager Director Disaster Recovery and Business Continuity Director e-Commerce Director Media Communications

Manager Database Manager Disaster Recovery and Business Continuity Manager Disaster Recovery Manager Media Library Support Manager Record Administration Manager Site Management Manager Social Networking Capacity Planning Supervisor Disaster Recovery Coordinator Disaster Recovery - Special Projects Pandemic Coordinator