Getting Promoted - Long Term Goal

You can best succeed in any organization by continuing having the right attitude


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Getting Promoted - Long Term Goal - A number of years ago, I heard of a manager at a large global company who fell under this stereotype. The day following his promotion, he stood in front of his extended team of 45 employees and said, "My current role is just a pit stop on my way to corporate. So, you people do your job, stay off my radar screen, and we'll get along just fine." Over the next 18 months, he acted exactly that way. Results mattered -- relationships did not. While these leaders do receive promotions, a recent study that my colleagues and I conducted shows that jerks are promoted in spite of, rather than because of, their poor interpersonal skills. According to the online poll, which analyzed 1,650 promotions, 92% said having poor interpersonal skills hinders advancement in their organization.

Why do so many people believe that it's the self-promoters who do best in the workplace?The key to success in business is to produce results while maintaining relationships. Self-promoters produce results, a main benchmark for promotion, at the cost of relationships. When a manager is faced with the decision to advance a self-promoter or an employee who values relationships over results, the manager will most likely choose the employee who produces strong results.

However, our research reveals that the combination of strong interpersonal skills and strong results are by far the best predictor of whether an employee will be respected as a leader after a promotion. Leaders who lack interpersonal skills are not respected by their employees, and a disrespected leader wields little true influence in the workplace. Thus, employees who place high value on both results and relationships are most likely to excel and exert influence in their company.

If after your assessment you discover you need to change, follow these four steps for navigating crucial conversations -- high-stakes, politically risky or emotionally volatile situations -- in a way that generates results and improves relationships.

  • Change your emotions. In stressful moments, separate people from the problem. Try to see others as reasonable, rational and decent human beings -- even if your opinions clash. Jerks don't bother with this principle -- they make harsh judgments of others and act out those judgments through mistreatment.
  • Help others feel safe. Effective leaders find a way to be both 100% honest and 100% respectful. They do both by starting high-stakes conversations by assuring the other person of their positive intentions and their respect. When others feel respected and trust your motives, they let their guard down and begin to listen -- even if the topic is unpleasant.
  • Present just the facts. Respected leaders describe problems in factual terms -- stripping out the negative labels and punitive conclusions. Without the facts, judgmental statements are far from motivating and create animosity and resistance.
  • Invite dialogue. Effective leaders create dialogue, whilethose who are not settle for monologue. After confidently sharing your views, invite others to do so as well. If you are open to hearing others' points of view, they'll be more open to yours.

Internet and IT HandiGuide - provides you the tools you need

The job descriptions contained within the Internet and Information Technology Position Descriptions HandiGuideĀ® are all in a standard format and are available as in PDF and WORD .docx formats.  All of the job descriptions were reviewed and updated to comply with Sarbanes-Oxley and the ISO 27000 security standard.  The latest version of the HandiGuide was completed in 2010 and is over 650 pages in length.  The Internet and IT Position Descriptions HandiGuide includes sample organization charts, a job progression matrix, and the 243 Job descriptions.   The book also addresses Fair Labor Standards, Sexual Harassment, the ADA, and is in a new easier to read format

Each job description meets ADA standards and the position description is delivered in electronic format - WORD (2003 and 2007) which is edit able and PDF which is printed.  Also included are tools to help you expand, evaluate and define your enterprise's unique additional requirements. Those tools include:

  • Job Evaluation Questionnaire
  • Position Description Questionnaire
  • Job Progression Matrix (Job Family Classifications)
  • Best Practices - Resume Screening
  • Best Practices - Phone Screening
  • Hiring Guide

The 281 positions include all of the technical, administrative, support functions within the IT group. Mouse over each group below to see a full list of the jobs included within each group. 

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A SPECIAL BONUS for those of you who purchase both the HandiGuide and the WORD files - if you provide us with up to five (5) completed Position Description Questionnaires within 30 days of purchase, we will create 5 position descriptions for you and provide you with 24 months of free update service for the HandiGuide and all job descriptions that we update and create.

Executive Management

  • Chief Information Officer (CIO)
  • Chief Information Officer (CIO) - Small Enterprise
  • Chief Security Officer (CSO)
  • Chief Compliance Officer (CCO)
  • Chief Technology Officer (CTO)
  • Vice President Administration
  • Vice President Consulting Services
  • Vice President Human Resources
  • Vice President Information Services
  • Vice President Strategy and Architecture
  • Vice President Technical Services

Senior Management

  • Director Disaster Recovery and Business Continuity
  • Director Electronic Commerce
  • Director Enterprise Architecture
  • Director Information Technology
  • Director Information Technology
  • Director IT Deployment
  • Director IT Infrastructure
  • Director IT Management And Control
  • Director IT Planning
  • Director Production Services/Data Center
  • Director Sarbanes-Oxley Compliance
  • Director Systems And Programming
  • Director Systems
  • Director Technical Services
  • Director Telecommunication Services
  • Manager Accounting For Information Technology
  • Manager Administration And Facilities
  • Manager Application Development
  • Manager Application Technology
  • Manager Availability/Automated Operations
  • Manager Computer Operations
  • Manager Contracts And Pricing
  • Manager Controller
  • Manager Customer Service
  • Manager Customer Service Center
  • Manager Customer Site Support
  • Manager Data And Systems Engineering
  • Manager Data Communications
  • Manager Data Security
  • Manager Data Warehouse
  • Manager Database
  • Manager Disaster Recovery
  • Manager Disaster Recovery and Business Continuity
  • Manager Enterprise Architecture
  • Manager Facility And Equipment Support
  • Manager Help Desk Support
  • Manager Information Architecture
  • Manager Internet Systems
  • Manager Human Resources
  • Manager Internet - Intranet Activities
  • Manager Media Library Support
  • Manager Metrics
  • Manager Microcomputer Technology
  • Manager Network And Computing Services
  • Manager Network Services
  • Manager Office Automation Applications
  • Manager Operating Systems Production
  • Manager Operations Support
  • Manager Output Processing
  • Manager Outsourcing
  • Manager Personal Computing & Office Automation
  • Manager Planning And Integration Services
  • Manager Point Of Sale
  • Manager Production Services
  • Manager Production Support
  • Manager Property Management
  • Manager Record Administration
  • Manager Re-Engineering
  • Manager Security and Workstations
  • Manager Service Level Reporting
  • Manager Site/Shift Operations
  • Manager Site Management
  • Manager Site Software/Device Services
  • Manager Software Engineering
  • Manager Store Systems
  • Manager Systems Software
  • Manager Systems And Programming
  • Manager Technical Services
  • Manager Telecommunications Installation/Maintenance
  • Manager Telephone And Wireless Services
  • Manager Training And Documentation
  • Manager Transaction Processing
  • Manager User Support
  • Manager Voice And Data Communications
  • Manager Voice And Wireless Communications
  • Manager Waste Management

Middle Management

  • Accounting Supervisor
  • Assistant Controller
  • Capacity Planning Supervisor
  • Change Control Supervisor
  • Computer Operations Assistant Manager
  • Computer Operations Assistant Supervisor
  • Computer Operations Shift Manager
  • Computer Operations Shift Supervisor
  • Customer Service Coordinator Lead
  • Customer Service Supervisor
  • Data Communications Assistant Manager
  • Data Entry Supervisor
  • Database Administrator
  • Disaster Recovery/Special Projects Supervisor
  • Hardware Installation Supervisor
  • Information Center Manager
  • Microcomputer Support Supervisor
  • Network Services Supervisor
  • PCI-DSS Coordinator
  • Procurement Administrator
  • Production Services Supervisor
  • Project Manager Applications
  • Project Manager Distributed Systems
  • Project Manager Enterprise Architecture
  • Project Manager Implementation Deployment
  • Project Manager Network Technical Services
  • Project Manager Systems
  • Record Management Coordinator
  • Supervisor POS Training
  • Supervisor POS
  • System Administrator Windows
  • System Administrator UNIX
  • Voice Communications Manager
  • Waste Management Coordinator
  • Webmaster
  • Word Processing Supervisor

IT Staff

  • 4th GL Specialist
  • 4th GL Specialist Senior
  • Accountant
  • Administrative Assistant
  • Accounts Payable Clerk
  • Business Services Analyst
  • Change Control Analyst
  • Computer Equipment/Network Analyst
  • Computer Operator Junior
  • Computer Operator
  • Computer Operator Lead
  • Customer Service Coordinator
  • Data Center Facility Administrator
  • Data Analyst
  • Data Entry Clerk
  • Data Security Administrator
  • Database Specialist
  • Disaster Recovery Coordinator
  • Forms And Graphics Designer
  • Hardware Installation Coordinator
  • Help Desk Analyst
  • Internet/Intranet Administrator
  • IT Planning Analyst
  • LAN Applications Support Analyst
  • Maintenance Contract Administrator
  • Media Librarian
  • Metrics Measurement Analyst
  • Network Control Analyst Assistant
  • Network Control Analyst
  • Network Security Analyst
  • Network Services Administrator
  • Network Specialist
  • Network Specialist Senior
  • Object Programmer
  • Object Programmer Senior
  • On-Line Transaction Processing Analyst
  • Operations Analyst
  • Operations Analyst Senior
  • Operations Training Coordinator
  • PCI-DSS Coordinator
  • Personal Computer Specialist
  • Planning Integration And Control Administrator
  • POS Coordinator
  • POS Hardware Coordinator
  • POS Senior Coordinator
  • Print Operator
  • Procurement Assistant
  • Procurement Coordinator
  • Production Control Analyst
  • Production Control Analyst Senior
  • Production Control Specialist
  • Programmer Assistant
  • Programmer
  • Programmer Senior
  • Quality Measurement Analyst
  • Software Engineer
  • Systems Support Specialist
  • Systems Analyst
  • Systems Analyst Senior
  • Systems Programmer
  • Systems Programmer Senior
  • Systems Support Specialist
  • Systems Support Specialist Senior
  • Tape Librarian
  • Technical Services Specialist
  • Technical Specialist
  • Technical Specialist Senior
  • Telecommunications Technician
  • UNIX Programmer
  • UNIX Programmer Senior
  • Voice Communications Coordinator
  • Voice Communications Specialist
  • Web Site Designer
  • Wireless Coordinator
  • Word Processing Operator
  • Word Processing Lead

You can purchase this book as a PDF Book, Word Book or as individual word files for each Job Description which makes for easier modification.  We have also combined the both book formats with the individual word files for each job descriptions to give you the best of both worlds.

Internet and IT
Position Descriptions HandiGuideĀ®

300 Job Descriptions Descriptions and Organization Charts

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Format Print Modify Source Cut & Paste


PDF Yes No No The complete Internet and IT Position Descriptions HandiGuide which includes the Job descriptions in PDF formats which utilizes the Adobe search and bookmark features. Less than $3.44 each Order Job Desccriptions
Yes Yes Yes Individual files for each job description.  Long file names are used so each job description can be modified as a simple document (WORD.docx) - Bonus of ePub version of all of the job descriptions
Less than
Order Job Desccriptions
Yes Yes Yes Word Search Fully Bookmarked.  All job descriptions are contained in single word book - NOTE this is a complex document and the user needs to know WORD very well to extract and modify the individual job descriptions (WORD.docx) Less than $4.59 each  Order Job Desccriptions
and Word
Yes Yes Yes The complete Internet and IT Position Descriptions HandiGuide plus individual files for each job description.  Long file names are used so each job description can be modified as a simple document (WORD.docx) Less than $5.75 each Order Job Desccriptions