The economic forecasts for the remainder of 2009 may be brighter -- but we are still in a recession. Many economists are calling for the economic downturn to last well into 2009 and some even say mid 2010. Because of these tough economic times, enterprises continue to focus on cost reduction and other forms of productivity improvement. To support the efforts Janco has identified several areas IT department can place their efforts.
They are:
 IT Service Management - Change Control - Help Desk - Service Desks Over the past several years, there have been significant improvements in the tools available to IT support organizations. These tools can help in the automation of support and the remediation of problems. By deploying these tools, enterprise can optimize the size and the responsibilities of help desk personnel. This is the area where there are opportunities for significant cost savings and service level improvements.
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 Enterprise Architecture Optimizing the enterprise architecture to focus on operation's support can provide enterprises with immediate cost savings. By rationalizing the operation's portfolio, enterprises can reduce the costs associated with having redundant support contracts, over supporting, or under supporting IT systems. Enterprise Architecture has become a common practice for large IT organizations. For the first time there is a methodology to encompass all of the various IT aspects and processes into a single practice. However, realizing the full potential of enterprise architecture can be challenging.
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 IT Infrastructure Management Infrastructure Management can provide enterprises with immediate cost avoidance as it can improve the utilization of the IT infrastructure. However, enterprises should not think that infrastructure management is limited only to computer hardware and software. Rather, infrastructure management also can provide benefits to the network and storage environment. To capitalize on the cost savings offered by infrastructure management, enterprises should investigate using an external IT services provider for developing the architecture, integration, and support for the IT operational environment.
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The IT Employee Confidence Index increased in the second quarter of 2010, according to a recent survey conducted by Janco and this indicates that overall confidence levels among IT workers surveyed has rebounded as a result of fewer workers believing the economy is getting weaker, and more workers reporting confidence in their personal employment situation.
