The guide is 133 packed pages and includes
everything needed to plan for, negotiate, and manage an outsourcing
process within an enterprise. The electronic document includes:
-
Outsourcing
Management Standard Overview of outsourcing, Service Level
Agreements and responsibilities.
-
Outsourcing
Policy Standard Policy that can be used to determine when
outsourcing is an option.
-
Outsourcing
Approval Standard Process which can be used in approving an
outsourcing agreement. Includes a process flow chart on steps
to a successful outsourcing agreement.
-
Sample Service
Level Agreement Includes a several sample service level
agreements.
-
Service Level
Agreement Metrics Definition of over 150 metrics presented in 18 tables that can
be used to manage an outsourcing vendor.
-
Outline for
Contract Negotiation Over 17 pages which issues to be
addressed including service to be provided, service level
requirements, term of the agreement, enterprise's facilities,
enterprise's equipment (owned/leased), intellectual property, third
party service providers, IT application project (current / future),
responsibilities, training and conversion to mention a few.
-
Base Case
Development Detail listing of
factors to include
-
Mutual
Non-Disclosure Template
Template that can be used to create an enterprise's own document for
use with outsourcing vendors.
-
Job Description
for Manager Outsourcing (3 pages long)
-
Business & IT
Impact Questionnaire - Inventory and assess all application -
addresses Sarbanes-Oxley Compliance issues.
-
ISO
27001 & 27002 Security Process Audit Checklist
-
HIPAA
Audit Program Guide
